Privacy Policy

Effective Date: November 7, 2025

Last Updated: November 7, 2025

Introduction

Supera Fulfillment (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website, or when you contact us. This information may include your name, email address, phone number, company name, job title, shipping address, and billing information.

Business Information: When you engage our services, we may collect information related to your business operations, product specifications, order details, and other information necessary to fulfill our services.

Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We may also collect information about how you interact with our website, including pages viewed and links clicked.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders and service requests
  • Communicate with you about products, services, and orders
  • Respond to your inquiries and provide customer support
  • Send you marketing and promotional communications (with your consent)
  • Improve our website, products, and services
  • Comply with legal obligations and enforce our terms and conditions
  • Prevent fraudulent transactions and protect against security threats

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping and logistics, data analysis, email delivery, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the acquiring entity.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Protection of Rights: We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our ISO 13485 certified facility and FDA registration demonstrate our commitment to maintaining high security standards. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Business records related to orders and services may be retained for longer periods to comply with regulatory requirements applicable to medical device manufacturing and distribution.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to or restrict processing of your personal information
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact information provided below.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions or comments about this Privacy Policy or our privacy practices, please contact us:Supera Fulfillment
Houston, Texas
Phone: [Contact Number]
Email: [Contact Email]
Website: superafulfillment.com